If you have network or connection issues with your Exodus wallet, you may experience difficulties sending funds, and your wallet might display an incorrect balance or missing transactions.
Need a crypto wallet that gives you full control of your assets? You can download Exodus here.
In this article:
How do network issues affect Exodus?
Your Exodus wallet relies on a stable internet connection to connect to and retrieve information from the blockchain network, ensuring you see the correct balances and transaction history and can transact with your crypto.
If you're having trouble with your internet connection, your funds are still safe. However, if Exodus cannot connect to the blockchain, you may experience that your wallet shows incorrect balances or missing transactions, and you will not be able to send or transact crypto.
Network or connection issues can happen for different reasons. Below are some of the most common solutions you can try if you have network or connection issues with your Exodus wallet.
How do I troubleshoot my network?
Make sure you have backed up your wallet so you always have access to it: How can I make sure that I always have access to my wallet?
If you lose access to the wallet and don't have a backup of the secret key, it will be impossible to recover your wallet.
If you are experiencing network or connection issues with your Exodus, try the steps below to troubleshoot your network connection:
The first step in resolving connection issues with your wallet should be to ensure you use the latest Exodus version. For information on how to update Exodus, visit: How do I update Exodus?
Next, try restarting your desktop or mobile device and reopening Exodus to see if that resolves your connection issue.
Refresh your Exodus wallet. For more information on how to refresh Exodus, visit: How do I refresh my wallet?
If none of the above worked, check your internet connection.
Try restarting your internet router and modem. Restarting your internet router and modem can sometimes fix common connection issues.
Try using a different internet connection. If possible, try a different WiFi network or a cellular/mobile connection. Alternatively, if you are using a desktop and want to try a different network, you can create an internet hotspot with your phone to which your desktop can connect.
If you’re only experiencing connection or network issues with Exodus, it’s possible that your antivirus software, firewall, VPN, or system security settings may be restricting its connection. Please ensure that Exodus is added to your trusted applications list to allow connections without interruptions.
If your Exodus wallet is still experiencing connectivity issues, contact Exodus Support for further assistance by emailing [email protected] or by visiting the messenger (purple chat icon in the bottom-right corner) to start a chat.