If you forget your Exodus password, you can use your 12-word secret key to access your wallet.
In this article:
How do I access my wallet if I forget my password?
Mobile
If you forgot your password, Exodus Mobile has no permanent passcode lockout. However, after 4 failed attempts, a temporary 2-minute lockout is triggered. Once the lockout period ends, you have another 4 attempts before the next 2-minute lockout. This cycle can be repeated indefinitely.
However, if you forgot your passcode and cannot use Touch ID or Face ID to unlock Exodus Mobile, you can use your 12-word secret key to regain access to your wallet. Here is how:
On the lock screen in Exodus Mobile, enter an incorrect passcode 2 times.
Tap Forgot your passcode?
Tap Restore Wallet.
Enter the secret key that you wrote down on a piece of paper during the backup process. Enter your first 4 words and tap Next. Continue until all 12 words have been entered, and tap Restore.
When entering the secret key, make sure you're entering the words:
In sequence from 1 to 12, without the numbers
In all lowercase letters
Spelled correctly
Please be very careful with your 12-word secret key and private keys, because they control access to your funds. Never share them with anyone, and only import them into platforms that you trust 100%. If you choose to import your secret key or private keys into a third-party platform, you do so at your own risk. To learn more, visit: How do I keep my money safe?
Exodus will restart and begin to sync your assets. Depending on your wallet history, this may take a few minutes. If you have a diverse portfolio with a long transaction history, it may take longer.
Once the restore is complete, tap Continue.
Desktop
Exodus Desktop does not have a passcode lockout, and the number of attempts you can make to enter the correct passcode is unlimited
However, if you forgot your password to your Exodus Desktop Wallet, you can use your 12-word secret key to regain access to your wallet. Here is how:
To regain access to your wallet using your 12-word secret key, open Exodus Desktop and click Restore.
Enter the secret key that you wrote down on a piece of paper during the backup process.
When entering the secret key, make sure you're entering the words:
In sequence from 1 to 12, without the numbers
In all lowercase letters
Spelled correctly
Please be very careful with your 12-word secret key and private keys, because they control access to your funds. Never share them with anyone, and only import them into platforms that you trust 100%. If you choose to import your secret key or private keys into a third-party platform, you do so at your own risk. To learn more, visit: How do I keep my money safe?
Web3 Wallet
Exodus Web3 Wallet does not have a passcode lockout, and the number of attempts you can make to enter the correct passcode is unlimited.
However, if you forgot your password to your Exodus Web3 Wallet, you can use your 12-word secret key to regain access to your wallet. Here is how:
On the lock screen, click the Reset icon.
To confirm you want to reset your password with your secret key, click Reset.
a) Enter the secret key that you wrote down on a piece of paper during the backup process. After the secret key is entered, b) click Next.
When entering the secret key, make sure you're entering the words:
In sequence from 1 to 12, without the numbers
In all lowercase letters
Spelled correctly
Please be very careful with your 12-word secret key and private keys, because they control access to your funds. Never share them with anyone, and only import them into platforms that you trust 100%. If you choose to import your secret key or private keys into a third-party platform, you do so at your own risk. To learn more, visit: How do I keep my money safe?
a) Create a new password for your wallet. After entering the password, b) click Next.
For more information on how to create a strong password see our guide: How do I set a strong password?
a) Enter your new password again, then b) click Restore.
Click Restore. Your password has been reset! You can now unlock your Exodus Web3 Wallet with your new password.
How do I access my wallet if I don't have my 12-word secret key and I've forgotten my password?
If you don't have access to your 12-word secret key, and you can't open your Exodus wallet using the password, passcode, Touch ID, or Face ID, please email [email protected].